JZ77 Privacy Policy – How We Protect Your Data

1 Introduction

JZ77 ("we," "us," or "our") is committed to protecting the privacy of everyone who uses our platform. This Privacy Policy sets out in plain terms what personal information we collect from you, how we use it, who we may share it with, and what choices you have in relation to your data.

This policy applies to all users of the JZ77 website and mobile platform, including registered players and visitors who have not yet created an account. It covers all interactions with the platform — from browsing the game lobby and placing bets on cricket or PSL fixtures, to making deposits via JazzCash or Easypaisa, and contacting our support team.

We encourage you to read this policy carefully. If you have questions about any part of it, our support team is available around the clock to help. By continuing to use JZ77, you agree to the practices described in this document.

2 Data We Collect

We collect two broad categories of information: data you provide to us directly, and data that is generated automatically when you use the platform.

Information you provide directly:

• Full legal name, date of birth, and gender (collected at registration and during KYC verification).
• Contact information including email address and phone number.
• Residential address, used to verify your identity and confirm eligibility.
• Government-issued identity documents submitted during the KYC process, such as a CNIC or passport copy.
• Financial information including payment method details used for deposits and withdrawals in PKR.
• Communications you send to our support team, including chat logs and email correspondence.

Data collected automatically:

• IP address, browser type, operating system, and device identifiers.
• Pages visited, time spent on each section, and actions taken within the platform.
• Session logs, login timestamps, and activity history including bets placed, games played, and transactions processed.
• Cookie and tracking data as described in the Cookies section of this policy.

3 How We Use Your Data

JZ77 uses the information we collect for specific, legitimate purposes. We do not use your data in ways that go beyond what is necessary to operate the platform and deliver a quality experience to players across Pakistan.

• Account management: To create and maintain your JZ77 account, verify your identity, and keep your profile accurate and secure.
• Transaction processing: To facilitate deposits and withdrawals in PKR via JazzCash, Easypaisa, Raast, Bank Transfer, and other supported payment methods.
• Platform personalisation: To remember your preferences, display relevant game suggestions, and tailor promotions and bonus offers to your activity.
• Customer support: To respond to your queries, resolve account issues, and maintain records of our communications with you.
• Fraud prevention and security: To detect and prevent fraudulent activity, money laundering, underage gambling, and abuse of the platform or its bonus system.
• Legal and compliance obligations: To meet any lawful requirements for identity verification, transaction monitoring, or data retention that apply to the operation of the platform.
• Platform improvement: To analyse usage trends, fix technical issues, and develop new features that improve the overall player experience.
• Marketing communications: With your consent, to send you updates about new games, promotions, and platform features. You can opt out at any time through your account settings or by contacting support.

4 Payment Data

All financial transactions on JZ77 are processed in PKR. When you make a deposit or request a withdrawal using JazzCash, Easypaisa, Raast, Bank Transfer, or any other supported method, certain payment-related data is collected and handled as follows:

• Payment method identifiers — such as a JazzCash mobile number or bank account reference — are stored securely and linked to your verified account to facilitate future transactions and comply with anti-money-laundering requirements.
• Full card numbers, PINs, and mobile wallet passwords are never stored on JZ77 servers. These are processed directly by the respective payment provider.
• Transaction records including deposit amounts, withdrawal requests, timestamps, and processing status are retained as part of your account history and for compliance purposes.
• Payment data may be shared with third-party payment processors strictly for the purpose of completing your transactions. These processors are contractually bound to protect your data.

5 Sharing Your Data

JZ77 does not sell, rent, or trade your personal information to third parties for their own marketing purposes. We may share your data only in the following limited circumstances:

• Payment processors: JazzCash, Easypaisa, Raast, and bank partners receive the minimum information required to process your transactions.
• Game providers: Third-party game studios and live casino operators may receive anonymised session identifiers to deliver their games within the JZ77 platform. They do not receive your full personal profile.
• KYC and identity verification services: Specialist providers may assist us in verifying your identity documents. These providers operate under strict data processing agreements.
• Technical service providers: Companies that host our platform infrastructure, provide fraud detection tools, or deliver customer support technology may access data as necessary to perform their services.
• Legal authorities: We may disclose data when required to do so by a lawful order, court directive, or regulatory requirement. We will notify you where legally permitted to do so.

All third parties with whom we share data are required to handle it in accordance with applicable data protection standards. We do not permit them to use your data for their own unrelated purposes.

6 Cookies & Tracking

JZ77 uses cookies and similar tracking technologies to make the platform work correctly and to improve your experience. A cookie is a small file placed on your device when you visit the platform.

We use the following types of cookies:

• Essential cookies: Required for the platform to function. These include session management cookies that keep you logged in while you navigate between sections like the Game Lobby, Deposit page, and VIP area.
• Analytical cookies: Help us understand how players use JZ77 — which pages are visited most, where users drop off, and how long sessions last. This data is aggregated and anonymised.
• Preference cookies: Store your settings and preferences, such as your selected language or display options, so they are remembered on your next visit.
• Security cookies: Assist in detecting suspicious activity and protecting your account from unauthorised access.

You can manage cookie preferences through your browser settings. Disabling essential cookies may affect your ability to use certain features of the platform. We do not use cookies to track your activity on third-party websites outside of JZ77.

7 Data Security

Protecting your personal information is something we take very seriously. JZ77 implements a range of technical and organisational measures to safeguard your data against unauthorised access, loss, or disclosure.

• All data in transit between your device and our servers is encrypted using SSL/TLS protocols.
• Sensitive data at rest, including identity documents and financial records, is stored with encryption.
• Access to player data within JZ77 is restricted on a need-to-know basis. Staff members are trained on data handling procedures and are bound by confidentiality obligations.
• We conduct regular security reviews and vulnerability assessments to identify and address potential weaknesses in our systems.
• In the event of a data breach that affects your personal information, we will notify affected users and take immediate steps to contain and remediate the incident.

While we take all reasonable precautions, no online platform can guarantee absolute security. We encourage you to use a strong, unique password for your JZ77 account and to enable any additional security features available in your account settings.

8 Data Retention

We keep your personal data for as long as is necessary to fulfil the purposes outlined in this policy, or as required by our legal and compliance obligations.

• Active accounts: Data is retained for the lifetime of your account plus a period thereafter to meet any post-closure legal requirements.
• Transaction records: Financial transaction logs are typically retained for a minimum of five years to satisfy anti-money-laundering and financial record-keeping obligations.
• KYC documents: Identity verification documents are retained for the period required under applicable compliance standards, even after account closure.
• Support communications: Chat and email records are retained for a reasonable period to allow for dispute resolution and quality assurance.

When data is no longer needed and no legal obligation requires its retention, we securely delete or anonymise it so that it can no longer be linked back to you.

9 Your Rights

As a user of JZ77, you have the following rights in relation to your personal data. To exercise any of these rights, please contact our support team through the platform.

We will respond to all valid data rights requests within a reasonable timeframe. In some cases, we may need to verify your identity before acting on a request to protect your account security.

10 Minors & Age Restriction

JZ77 is strictly an adult platform. We do not knowingly collect personal data from individuals under the age of 18. Our registration process includes age verification steps, and we conduct KYC checks to confirm that all players meet the minimum age requirement.

If we discover that a minor has registered an account and provided personal data, we will immediately close the account, void any transactions, and delete the associated data as promptly as possible. We encourage parents and guardians to use device-level parental controls to prevent underage access to online gaming platforms.

11 Changes to This Policy

JZ77 may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will update the "Last updated" date shown at the top of this page.

For significant changes that affect how we use your personal data, we will make reasonable efforts to notify registered players — for example, through an in-platform notification or an email to your registered address — before the changes take effect.

Your continued use of the JZ77 platform after an updated policy has been published constitutes your acceptance of the revised terms. If you disagree with any changes, you should stop using the platform and contact support to request account closure.

12 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or how JZ77 handles your personal data, please do not hesitate to get in touch. Our support team is available 24 hours a day, 7 days a week.

The quickest way to reach us is through the live chat feature available directly on the platform. For formal data-related requests — such as exercising a data access or deletion right — you can also write to us via the support email address below.

For quick answers to the most common questions about accounts, payments, and platform features, you can also visit our FAQ page. Additional information about our platform rules is available in the Terms and Conditions.